Privacy notice

Introduction

At OrbIQ, your privacy and trust are our top priorities.
This Privacy Notice explains how we collect, use, and protect your personal information when you use our IoT devices, mobile apps, and online services. By interacting with our website or products, you agree to the practices described in this notice.

1. Information We Collect

We collect information to help improve our services and provide you with a better, more personalized experience:

  • Personal Information: Your name, phone number, email address, and location (if you contact us or register a device).

  • Device Data: Sensor readings, device identifiers, firmware versions, and communication logs to ensure proper functionality.

  • Usage Data: Information about how you use our website, dashboard, or mobile app (e.g., pages visited, features used).

  • Technical Data: IP address, browser type, connection time, and system diagnostics for troubleshooting and analytics.

2. How We Use Your Information

We use your information to:

  • Operate and maintain your IoT devices and online services

  • Improve product performance and reliability

  • Notify you about updates, security alerts, and new features

  • Respond to your inquiries or support requests

  • Analyze usage trends to make smarter, data-driven improvements

We do not sell or rent your personal data to any third parties.

3. Data Storage & Security

Your data is stored securely on our protected servers and cloud systems.
We use industry-standard encryption (SSL/TLS) for data transmission and follow strict access control policies to protect your information from unauthorized access, loss, or misuse.

4. Data Sharing

We may share limited information only when necessary:

  • With trusted third-party service providers who help us operate our platform (e.g., hosting, analytics, or messaging services)

  • When required by law, government, or regulatory authorities
    All partners are bound by confidentiality and data protection agreements.

5. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to enhance your browsing experience, remember your preferences, and analyze traffic patterns. You can manage or disable cookies in your browser settings at any time.

6. Your Rights

You have the right to:

  • Access and review the data we hold about you

  • Request corrections or updates to your personal information

  • Withdraw consent or request data deletion (subject to legal or service obligations)

For any such requests, please contact us using the information below.

7. Contact Us

If you have any questions about this Privacy Notice or how your data is handled, please reach out to us:

📞 Phone: 01521-213799
📧 Email: mhsjaber@gmail.com

8. Updates to This Notice

We may update this Privacy Notice periodically to reflect changes in our practices or services. The latest version will always be available on our website, with the “Last Updated” date clearly shown below.

Last Updated: October 2025